Shipping Information
We offer various shipping options to ensure your Penpal products arrive promptly and safely at your doorstep.
Shipping Estimate Calculator
Standard Shipping
Most economical option for non-urgent deliveries within the continental US.
Express Shipping
Faster delivery for more urgent orders. Order by 2PM for next-day processing.
Overnight Shipping
Fastest delivery option. Order by 12PM for same-day processing and next-day delivery.
Campus Delivery
Special service for deliveries to campus addresses. Requires verification with student email.
Shipping Policy
Order Processing
Most orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2 PM EST may not begin processing until the next business day. Pre-orders and custom designs may have different processing times, which will be clearly indicated during checkout.
Shipping Times
Shipping times vary based on the selected shipping method and destination. The estimated delivery times shown above do not include processing time. Delivery to remote areas may take longer than the standard estimates provided.
Free Shipping Eligibility
Free standard shipping is available for orders over $50 shipped within the continental United States. Alaska, Hawaii, and U.S. territories may have additional shipping costs. Campus delivery is free for verified students regardless of order value.
International Shipping
International customers are responsible for all customs duties, taxes, and import fees that may apply. These fees are collected by the shipping carrier or local postal service and are not included in our shipping charges. Delivery times for international orders may vary due to customs processing.
Tracking Information
Tracking information is provided for all shipping methods. You will receive an email with tracking details once your order ships. You can also view tracking information in your account under "Order History." If you have not received tracking information within 3 business days of your order, please contact our support team.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our support team within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue and arrange for a replacement shipment if necessary.
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also view tracking information in your account under "Order History." We use reputable carriers that provide detailed tracking updates.
Do you ship to P.O. Boxes or campus mailboxes?
Yes, we ship to P.O. Boxes and campus mailboxes. For campus deliveries, please include your full mailbox information, building name, and any specific instructions for campus mail services.
How are shipping costs calculated?
Shipping costs are calculated based on the shipping method, destination, and order value. Orders over $50 qualify for free standard shipping within the continental US. International shipping rates vary by country and shipping method.
When will my order ship?
Orders are typically processed within 1-2 business days. Pre-orders and custom designs may have different processing times, which will be noted at checkout. Once processed, your order will ship according to your selected shipping method.
What happens if my package is lost or damaged?
If your package is lost or damaged during transit, please contact our support team within 7 days of the expected delivery date. We'll work with the carrier to locate your package or process a replacement shipment if necessary.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees that may be charged upon delivery. These fees are not included in the shipping cost and vary by country.
Need more information?
If you have any questions about shipping or delivery that weren't answered here, our support team is ready to help.